Legal
Privacy Policy
At RELVOX BOTOM, we treat your personal information with the same care we put into every garment we make. This policy explains what we collect, why we collect it, and the choices you have.
Last Updated: July 1, 2026
Introduction
RELVOX BOTOM (“RELVOX”, “we”, “us”, or “our”) is the company behind the RELVOX label, an Indian premium direct-to-consumer fashion brand offering apparel through relvoxbotom.in and associated storefront experiences.
This Privacy Policy describes how we collect, use, store, and protect your personal information when you browse our website, create an account, or place an order with us. By using our website or services, you agree to the practices described below.
Information We Collect
We collect information you provide directly and information gathered automatically as you shop with us.
Personal Information
Your name, phone number, email address, and billing and shipping addresses, collected when you place an order, create an account, or contact customer support.
Account Information
Login details, saved addresses, wishlist items, order history, and preferences associated with your RELVOX BOTOM account.
Order Information
Products purchased, size and quantity selections, payment method type, transaction references, and delivery or return status related to your orders.
Device & Usage Information
Information such as your IP address, browser and device type, pages viewed, and approximate location, collected automatically through cookies and analytics tools to help us understand how our website is used.
How We Use Your Information
We use the information we collect to:
- Process and fulfil your orders, including payments, shipping, returns, and refunds
- Provide customer support and respond to your queries
- Send order confirmations, shipping updates, and other transactional communication
- Personalize product recommendations and improve your shopping experience
- Detect, prevent, and address fraud or unauthorized activity
- Comply with applicable Indian tax, accounting, and legal obligations
RELVOX BOTOM never sells your personal data to any third party.
Payments & Payment Security
All payments made on relvoxbotom.in are securely processed by trusted, industry-compliant payment partners. RELVOX BOTOM does not store your full card number, CVV, or net-banking credentials on its own servers — this information is handled exclusively by our payment partners under their own security standards.
Shipping & Delivery Partners
To deliver your order, we share the necessary details — such as your name, shipping address, and phone number — with trusted logistics and delivery partners. These partners are only permitted to use this information to fulfil your delivery.
Returns & Refund Processing
When you request a return, exchange, or refund, we use your order and contact information to verify eligibility, coordinate pickup with our logistics partners, and process your refund with our payment partners. This information is shared only to the extent required to complete your request.
Marketing Communications
With your consent, we may send you emails, SMS, or WhatsApp messages about new arrivals, offers, and updates from RELVOX BOTOM. You can opt out of marketing communications at any time using the unsubscribe link in our emails or by contacting our support team.
Data Security
We maintain reasonable technical and organizational security measures — including encrypted data transmission, restricted access controls, and secure hosting infrastructure — designed to protect your personal information from unauthorized access, alteration, or disclosure. No method of transmission or storage is completely secure, but we work continuously to safeguard your data.
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes described in this policy, meet our legal, tax, and accounting obligations, and resolve disputes. Where information is no longer needed, it is securely deleted or anonymized.
Your Privacy Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information, subject to legal retention requirements
- Opt out of marketing communications at any time
To exercise any of these rights, write to us at support@relvoxbotom.in.
Children's Privacy
Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors without the consent of a parent or legal guardian.
Third-Party Services
Our website may link to or integrate with third-party services, such as payment gateways and analytics providers. These third parties operate under their own privacy policies, and we encourage you to review them. RELVOX BOTOM is not responsible for the privacy practices of third-party websites or services.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable Indian laws. Any changes will be posted on this page with a revised “Last Updated” date. We encourage you to review this policy periodically.
Contact Us
If you have questions about this Privacy Policy or how we handle your personal information, please reach out to us.
This policy is intended to comply with applicable Indian laws governing data protection and information technology.