Returns & Exchange Policy

We want every RELVOX Botom order to feel like the right fit. If something isn’t quite working out, this policy explains how exchanges, returns, and refunds are handled, and the timelines you can expect along the way.

• Exchange requests must be raised within 7 days of delivery.
• Each order carries one complimentary exchange.
• Additional exchanges on the same order may incur a small charge.
• Items must be unused and unwashed, with all original tags and packaging intact.
• Exchanges are confirmed once the requested size or style is back in stock.

• Return requests must be raised within 5 working days of delivery.
• Refunds are released only after the returned item clears quality inspection.
• Original shipping charges and any COD collection fees are non-refundable.

• Prepaid orders are refunded to the original payment method used at checkout.
• COD orders are refunded via bank transfer or UPI once your bank details are confirmed.
• Refunds are typically processed within 7–10 business days of approval.

• Doorstep pickup is arranged wherever our courier partners are serviceable.
• In non-serviceable areas, we’ll share self-shipping instructions so you can send the item back to us.
• Our courier partners will make up to two pickup attempts; please keep the package ready during this window.

The following items are not eligible for return:

• Products purchased during flash sales
• Buy-One-Get-One (BOGO) promotional purchases
• Products discounted 50% or more — these are final sale, though an exchange may be considered where applicable
• Hygiene-sensitive categories, including innerwear and socks

We recommend recording an unboxing video when your order arrives — it helps us resolve damage or missing-item claims quickly and smoothly.

If something looks wrong, contact our support team right away with your Order ID and any supporting photos or video.

Submit your request through our Returns Portal, or write to our support team with your Order ID and the reason for your request. We’ll confirm eligibility and next steps by email.

For any questions about returns, exchanges, or refunds, reach out to us.